HOUSTON LUXURY RIDES LLC TERMS & CONDITIONS, TRANSPORTATION SERVICE AGREEMENT & PAYMENT AUTHORIZATION

These Terms & Conditions, Transportation Service Agreement, and Payment Authorization (“Agreement”) govern all reservations, payments, and transportation services provided by Houston Luxury Rides LLC(“Company,” “Houston Luxury Rides,” “we,” “us,” or “our”).

By submitting payment, electronically accepting these Terms, entering a Company-provided vehicle, or utilizing transportation services, the client (“Client,” “Customer,” or “Cardholder”) acknowledges and agrees to this Agreement.

By submitting payment, entering the vehicle, or utilizing transportation services provided by Houston Luxury Rides LLC,
the client acknowledges and agrees to all terms, conditions, policies, and addendums contained within this agreement.

Failure to sign or initial any portion of this contract does not void or invalidate the enforceability of these terms.

Use of services constitutes full acceptance of all contractual conditions, and Houston Luxury Rides LLC reserves the right
to enforce all provisions contained within this agreement.

Checking an acceptance box, clicking an “Agree,” “Pay,” “Submit Payment,” “Book,” or similar button, or otherwise electronically indicating acceptance constitutes the Client’s electronic acceptance of this Agreement.

Electronic acceptance shall have the same effect as acceptance by physical signature to the extent permitted by applicable law.

The Client acknowledges that he or she has had the opportunity to review these Terms before submitting payment.

Unless Houston Luxury Rides LLC expressly agrees otherwise in writing, full payment is due at the time of booking.

A reservation is not considered confirmed until the required payment has been successfully received and processed by Houston Luxury Rides LLC.

A quote, estimate, text message, email, invoice, or verbal discussion does not by itself guarantee vehicle availability until the reservation is confirmed.

Vehicle availability is subject to change until payment is successfully completed.

The Client is responsible for reviewing all reservation information before submitting payment.

The Client is responsible for providing complete and accurate reservation information, including, when applicable:

• Service date
• Pickup time
• Pickup address
• Destination
• Passenger count
• Luggage quantity
• Flight information
• Aircraft information
• Telephone number
• Email address
• Special requests
• Vehicle requirements
• Return transportation details

Houston Luxury Rides LLC is not responsible for delays, missed pickups, missed flights, additional mileage, additional time, or other consequences resulting from incorrect or incomplete information provided by the Client.

The Client must promptly notify Houston Luxury Rides LLC of any requested changes.

Client acknowledges that once transportation service begins, including vehicle dispatch, driver arrival, or passenger
boarding, the service is considered fully commenced.

By allowing service to begin, entering the vehicle, or permitting guests to utilize transportation provided by Houston Luxury
Rides LLC, the client affirms full agreement with all terms, policies, pricing, fees, and conditions contained within this
agreement.

The client further agrees that:

• Use of service constitutes binding acceptance of this contract
• Charges associated with this service are valid and enforceable
• Disputes or chargebacks for services rendered are prohibited when service has commenced
• All policies, fees, and liability provisions remain enforceable regardless of whether the contract has been physically signed

Houston Luxury Rides LLC reserves the right to enforce all provisions of this agreement upon service commencement.

Cancellations must be made within 24 hours after payment is made.

For clarity, a Client requesting cancellation must submit the cancellation request within twenty-four (24) hours following the time payment was made.

After this 24-hour cancellation period expires, the reservation is considered committed and payments are non-refundable, except where otherwise required by applicable law or expressly agreed to in writing by Houston Luxury Rides LLC.

Changing the service date, time, vehicle, destination, or itinerary does not automatically constitute a cancellation and is subject to Company approval and availability.

The Client is responsible for being available at the agreed pickup location at the scheduled pickup time.

A 15-minute grace period is provided for standard scheduled pickups unless a different waiting policy is stated on the reservation.

If the Client or passengers cannot be located and do not communicate with Houston Luxury Rides LLC or the chauffeur within the applicable waiting period, the reservation may be considered a no-show.

A no-show does not constitute a cancellation within the cancellation policy and does not automatically entitle the Client to a refund.

Additional waiting time may result in additional charges at the applicable vehicle or hourly rate.

Houston Luxury Rides LLC provides a 15-minute grace period following the scheduled pickup time for standard pickups unless otherwise specified in writing.

After the grace period, additional waiting time may be charged based on the applicable vehicle, hourly, or waiting-time rate.

Waiting time caused by Client delays, passengers not being ready, additional unscheduled stops, venue delays, baggage delays unrelated to airline arrival procedures, or itinerary changes may be billable.

Waiting time does not extend the originally scheduled service ending time unless approved by Houston Luxury Rides LLC.

Clients are responsible for providing accurate airline, flight number, airport, arrival/departure time, and terminal information.

Houston Luxury Rides LLC may monitor available flight information to assist with scheduling; however, flight monitoring does not guarantee the accuracy of airline, airport, or third-party flight information.

Flight cancellations, diversions, significant delays, terminal changes, baggage delays, customs delays, security delays, or other circumstances may require schedule adjustments and may result in additional charges where additional service or waiting time is required.

Clients should notify Houston Luxury Rides LLC as soon as reasonably possible regarding significant flight or itinerary changes.

The quoted price applies to the service and itinerary agreed upon at booking.

Additional stops, destination changes, pickup changes, significant route changes, extensions of service, additional waiting, or other material itinerary modifications may result in additional charges.

All requested changes are subject to availability and Company approval.

The chauffeur is not required to accommodate a requested change that would create an unsafe condition, violate applicable law, interfere with another confirmed reservation, or materially exceed the agreed service.

Any service exceeding scheduled time must be approved by the Company. Anything past 20 minutes beyond scheduled
end time is considered a full additional hour and billed at the applicable vehicle rate.

Overtime charges may be processed using the payment method authorized for the reservation, subject to applicable law and the Client’s payment authorization.

Houston Luxury Rides LLC may substitute a comparable vehicle when reasonably necessary because of mechanical issues, maintenance, accidents, safety concerns, vehicle availability, operational requirements, or circumstances outside the Company’s reasonable control.

When reasonably practicable, Houston Luxury Rides LLC will attempt to provide a vehicle of comparable or higher passenger capacity and service class.

Specific vehicle makes, models, colors, model years, or individual units are not guaranteed unless expressly stated in writing.

The Client must accurately disclose the number of passengers and reasonably anticipated luggage.

Houston Luxury Rides LLC and its chauffeurs reserve the right to refuse to transport passengers or luggage exceeding the legal or safe capacity of the assigned vehicle.

Passengers may not ride in areas not legally designed for passenger seating.

Excessive luggage, oversized items, or undisclosed passenger counts may require an additional vehicle at additional cost.

The Client is responsible for notifying Houston Luxury Rides LLC in advance if child safety seats or special accommodations are required.

All passengers must comply with applicable child-restraint and passenger-safety laws.

Any child-seat service or accommodation specifically provided by Houston Luxury Rides LLC is subject to availability and must be requested in advance.

Company is not responsible if:

• Client or guests are denied entry to venue
• Event is oversold or canceled
• Venue changes policy or closes unexpectedly

Service time continues as scheduled.

Driver is not responsible for:

• Guests leaving vehicle without notice
• Guests separating from group
• Lost personal belongings

Departure times remain as scheduled unless approved otherwise.

Company is not responsible for lost, stolen, or damaged personal property left inside vehicle.

Clients and passengers are responsible for checking the vehicle for personal belongings before exiting.

Houston Luxury Rides LLC does not guarantee recovery, storage, shipment, or delivery of items left behind.

Alcohol consumption inside vehicle is permitted only if lawful under Texas regulations and limited to passengers 21+.

Illegal possession or underage drinking voids service without refund.

Houston Luxury Rides LLC and its chauffeurs reserve the right to terminate service when alcohol consumption creates an unsafe environment, violates applicable law, interferes with safe vehicle operation, or creates a danger to passengers, the chauffeur, the vehicle, or the public.

Smoking is prohibited inside Company vehicles.

This prohibition includes cigarettes, cigars, pipes, marijuana, vaping devices, electronic cigarettes, and similar smoking or vapor-producing products.

Smoking or vaping may result in cleaning, deodorizing, repair, loss-of-use, or other documented charges where applicable.

Illegal substances and unlawful activity are prohibited in Company vehicles.

Houston Luxury Rides LLC may immediately terminate transportation when the Company or chauffeur reasonably determines that continuing service would violate applicable law or create a material safety risk.

Termination for unlawful or materially unsafe conduct does not automatically entitle the Client to a refund.

Passengers must comply with reasonable safety instructions provided by the chauffeur.

The Company may refuse or terminate service because of threatening, abusive, violent, destructive, dangerously distracting, or materially unsafe behavior.

Passengers may not interfere with the chauffeur’s ability to safely operate the vehicle.

Passengers may not stand through sunroofs, exit a moving vehicle, obstruct the chauffeur’s visibility, interfere with vehicle controls, or engage in conduct that creates an unreasonable safety risk.

Passengers are responsible for complying with applicable seat-belt and passenger-safety laws.

Passengers must remain within designated passenger areas while the vehicle is moving and comply with reasonable chauffeur instructions concerning safe operation.

Client assumes full financial responsibility for any damages caused by client or guests.

Minimum cleaning/damage fee: $250

Charges may exceed minimum based on severity and may be charged to the card on file.

Damage or excessive cleaning may include, but is not limited to:

• Vomit or bodily fluids
• Spilled food or beverages
• Stains
• Burns
• Smoking or vaping residue
• Excessive trash
• Glitter or confetti
• Broken equipment
• Torn or damaged upholstery
• Damage to doors, windows, seats, lighting, electronics, or interior components
• Exterior damage caused by Client or guest conduct
• Pet-related cleaning or damage
• Professional deodorizing or sanitation

The Client may be responsible for reasonable documented cleaning, repair, replacement, towing, or other costs resulting from damage caused by the Client or the Client’s guests, to the extent permitted by applicable law and the applicable payment authorization.

Clients should notify Houston Luxury Rides LLC in advance when traveling with pets so that appropriate arrangements can be made.

Ordinary pets may be required to remain in an appropriate carrier depending on vehicle type and circumstances.

Additional cleaning caused by an animal may result in cleaning charges where permitted.

Nothing in this policy is intended to limit rights regarding service animals provided by applicable law.

Houston Luxury Rides LLC makes reasonable efforts to maintain its vehicles and provide scheduled transportation.

Mechanical failures, accidents, road emergencies, or unexpected vehicle issues may nevertheless occur.

When reasonably practicable, Houston Luxury Rides LLC may attempt to provide a substitute vehicle or alternative transportation arrangement.

The Company’s obligations and any remedy remain subject to applicable law and the limitation-of-liability provisions contained in this Agreement.

Houston Luxury Rides LLC shall not be responsible for failure or delay caused by circumstances reasonably outside its control, including severe weather, flooding, hurricanes, natural disasters, major accidents, road closures, government actions, civil emergencies, airport closures, security incidents, infrastructure failures, widespread telecommunications outages, or other comparable events beyond reasonable Company control.

Houston Luxury Rides LLC will make reasonable efforts to perform transportation services safely under existing conditions.

Company shall not be liable for delays due to:

• Traffic
• Weather
• Road conditions
• Mechanical failure beyond company control
• Venue schedule changes

Company liability is limited to the total amount paid under this agreement.

Client agrees to indemnify and hold harmless Houston Luxury Rides LLC, its drivers, and representatives from any claims,
damages, liabilities, or expenses arising from client or guest conduct during service.

When a Client makes a reservation on behalf of another passenger or group, the Client is responsible for providing accurate trip information and communicating applicable service and safety requirements to the passengers.

The Client remains responsible for charges properly attributable to the reservation, including authorized additional charges arising from the conduct of passengers included in the Client’s reservation, to the extent permitted by applicable law.

By providing a telephone number or email address in connection with a reservation, the Client authorizes Houston Luxury Rides LLC to contact the Client regarding the reservation, including pickup coordination, chauffeur communication, itinerary changes, payment matters, service notifications, and other transactional communications.

This transactional consent does not constitute consent to receive marketing communications where separate consent is required by law.

Company vehicles may utilize lawful vehicle safety, GPS, telematics, dash-camera, or similar equipment for safety, operational, security, insurance, or service-verification purposes.

Any recording or monitoring will be subject to applicable law.

Client agrees that payment for services rendered under this agreement represents authorization for Houston Luxury Rides
LLC to process and retain payment for transportation services provided.

Client acknowledges that the following actions constitute valid proof of service fulfillment:

• Vehicle dispatch to scheduled location
• Driver arrival at pickup location
• Passenger entry into the vehicle
• Transportation service performed in whole or in part

The client agrees that initiating a credit card dispute or chargeback after services have been dispatched or rendered
constitutes a breach of contract.

Client further agrees that:

• Chargebacks filed for services performed will be considered fraudulent payment disputes
• Houston Luxury Rides LLC reserves the right to submit this agreement, service records, driver logs, GPS data, trip
manifests, and communication records to financial institutions as evidence of service completion
• Client is responsible for all costs associated with recovering disputed funds including administrative fees, legal fees,
collections costs, and banking penalties

Any chargeback initiated in violation of this agreement may result in additional collection action and legal enforcement.

Nothing in this Agreement is intended to waive or restrict any dispute or chargeback right that cannot lawfully be waived under applicable law or applicable card-network rules.

Houston Luxury Rides LLC may maintain records reasonably related to reservations and payment transactions, including:

• Reservation information
• Payment transaction records
• Electronic acceptance records
• Date and time of acceptance
• Applicable Terms & Conditions version
• Customer communications
• Dispatch records
• Chauffeur arrival records
• GPS or vehicle-location records
• Trip manifests
• Service timestamps
• Invoices and receipts

Such records may be used to document authorization, acceptance, reservation details, or service performance where appropriate.

I authorize Houston Luxury Rides LLC to charge the above credit card for:

• Contracted transportation services
• Overtime charges
• Cleaning fees
• Damage repairs
• Smoking violations
• Incident-related charges
• Any unpaid balance related to this agreement

I understand charges may be processed without signature if violations occur and agree not to initiate chargebacks for valid charges under this contract.

Any additional card-on-file charge will be limited to charges authorized under this Agreement and permitted by applicable law and applicable payment-network requirements.

(Client must initial each line)

_____ No smoking inside vehicle
_____ No illegal substances
_____ No underage drinking
_____ No standing through sunroof or unsafe behavior
_____ No distracting the driver
_____ Client responsible for all guest damages
_____ Service may terminate without refund for violations

For electronic reservations where individual initials are not technically collected, affirmative electronic acceptance of this Agreement constitutes acknowledgment of this Addendum to the extent permitted by applicable law.

Houston Luxury Rides LLC reserves the right to refuse or terminate service when reasonably necessary for safety, legal compliance, passenger conduct, vehicle protection, or protection of the chauffeur or public.

This may include illegal activity, violence, threats, harassment, dangerous intoxication, destruction of property, interference with the chauffeur, unsafe behavior, or material violations of this Agreement.

Termination resulting from Client or passenger misconduct does not automatically create a right to a refund.

This Agreement shall be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where federal law controls.

Any court proceeding permitted under this Agreement shall be brought in a court of competent jurisdiction as provided by applicable law.

Before commencing formal legal proceedings, the Client and Houston Luxury Rides LLC agree to make a reasonable good-faith effort to resolve disputes directly.

Nothing in this section prevents either party from exercising rights or remedies that cannot legally be waived.

Any arbitration agreement, class-action waiver, or additional dispute-resolution provision adopted by Houston Luxury Rides LLC should be separately stated and incorporated into these Terms as permitted by applicable law.

If any provision of this Agreement is determined by a court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

Failure by Houston Luxury Rides LLC to enforce any provision of this Agreement on one occasion does not constitute a waiver of the Company’s right to enforce that provision on another occasion.

This Agreement, together with the applicable reservation, invoice, itinerary, written addenda, and policies expressly incorporated into the reservation, constitutes the agreement between Houston Luxury Rides LLC and the Client concerning the transportation service.

Any material modification must be agreed to or confirmed by Houston Luxury Rides LLC.

The Client agrees that electronic acceptance, electronic records, payment records, and electronic communications may be used to document the transaction and the Client’s agreement to these Terms.

The Client consents to conducting the reservation transaction electronically.

A physical signature is not required where electronic acceptance is legally sufficient.

These Terms are effective August 11, 2026.

Houston Luxury Rides LLC may update its Terms & Conditions for future reservations.

The version applicable to a transaction should be the version presented or otherwise made applicable to the Client when the reservation/payment is completed.

Changes made after a completed transaction will not retroactively alter the terms applicable to that transaction unless agreed by the parties or otherwise permitted by law.

By checking the acceptance box and submitting payment, the Client acknowledges that:

• The Client has had the opportunity to read this Agreement before payment
• The Client agrees to the Terms & Conditions
• Full payment is due at booking
• Cancellation requests must be made within 24 hours after payment
• The Client understands the applicable cancellation and refund policy
• The Client authorizes payment for the booked transportation service
• The Client understands that authorized additional charges may apply for overtime, damage, cleaning, smoking violations, or other charges described in this Agreement
• The Client accepts responsibility for the conduct of guests included in the reservation to the extent stated in this Agreement
• Electronic acceptance constitutes the Client’s agreement to these Terms