TEXAS LUXURY RIDES LLC HOUSTON LUXURY RIDES PRIVACY POLICY

 

Texas Luxury Rides LLC, doing business as Houston Luxury Rides (“Houston Luxury Rides,” “Company,” “we,” “us,” or “our”), respects the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quote, make a reservation, submit payment, communicate with us, or utilize transportation services provided by Houston Luxury Rides.

By using our website, submitting information to us, making a reservation, or utilizing our services, you acknowledge the practices described in this Privacy Policy.

We may collect personal information that you voluntarily provide when requesting a quote, making a reservation, completing payment, contacting us, or utilizing transportation services.

This information may include:

• First and last name
• Email address
• Telephone number
• Billing information
• Pickup location
• Drop-off location
• Transportation dates and times
• Passenger count
• Luggage information
• Flight number and airline information
• Airport and terminal information
• Aircraft or FBO information
• Hotel or venue information
• Special transportation requests
• Reservation details
• Communications with Houston Luxury Rides
• Payment and transaction information
• Information provided by corporate clients, travel coordinators, executive assistants, or other individuals booking transportation on behalf of passengers

We collect only information reasonably necessary for legitimate business purposes and the provision of transportation services.

Houston Luxury Rides uses third-party payment processors, including Stripe, to process certain payments.

When you make a payment, your payment processor may collect information including:

• Name
• Billing address
• Email address
• Telephone number
• Credit or debit card information
• Bank or payment-method information
• Transaction amount
• Transaction date and time
• Other information necessary to process and authenticate the transaction

Houston Luxury Rides generally does not need to directly receive or store your complete payment-card number when payments are processed through Stripe or another third-party payment processor.

Payment processors maintain their own privacy and security practices.

We may use personal information for legitimate business purposes, including:

• Providing transportation services
• Preparing transportation quotes
• Processing reservations
• Confirming bookings
• Processing payments
• Processing authorized additional charges
• Processing refunds when applicable
• Coordinating pickups and drop-offs
• Dispatching chauffeurs
• Monitoring transportation schedules
• Tracking applicable flight information
• Communicating with passengers
• Providing customer service
• Responding to inquiries
• Managing itinerary changes
• Maintaining reservation records
• Accounting and bookkeeping
• Preventing fraud
• Investigating unauthorized transactions
• Responding to payment disputes and chargebacks
• Documenting transportation services performed
• Protecting passengers, chauffeurs, vehicles, and the Company
• Enforcing our Terms & Conditions
• Complying with legal obligations
• Establishing, exercising, or defending legal claims
• Improving our website, operations, and customer experience

We may also use information for other purposes disclosed when the information is collected or otherwise permitted by applicable law.

Because Houston Luxury Rides provides transportation services, certain location and itinerary information is necessary to perform a reservation.

This information may include:

• Pickup addresses
• Drop-off addresses
• Stops and destinations
• Airports
• Hotels
• Residences
• Businesses
• Venues
• Flight information
• Scheduled pickup and drop-off times
• Actual service times

We may retain transportation records when reasonably necessary for dispatching, customer service, billing, safety, accounting, insurance, fraud prevention, payment disputes, legal compliance, or other legitimate business purposes.

Company vehicles, chauffeurs, dispatch systems, or transportation management systems may generate information concerning transportation services.

Depending upon the systems being used, records may include:

• Vehicle location information
• GPS information
• Dispatch times
• Chauffeur arrival times
• Pickup times
• Drop-off times
• Route information
• Trip duration
• Service commencement information
• Trip manifests
• Reservation status
• Communications relating to the trip

These records may be used for operational, safety, customer-service, billing, insurance, fraud-prevention, dispute-resolution, or legal purposes.

Houston Luxury Rides may maintain information reasonably necessary to document that transportation services were requested, authorized, dispatched, or performed.

This may include:

• Reservation records
• Payment records
• Transaction identifiers
• Terms & Conditions version
• Electronic payment acceptance records
• Dispatch records
• GPS records
• Chauffeur arrival records
• Pickup and drop-off records
• Trip manifests
• Customer communications
• Emails
• Text messages
• Call records or logs where legally permitted
• Invoices and receipts

Where appropriate, this information may be provided to payment processors, card networks, financial institutions, insurers, attorneys, collection providers, courts, government authorities, or other appropriate parties for purposes such as investigating or responding to payment disputes, fraud claims, chargebacks, insurance matters, or legal proceedings.

When you visit our website, certain information may be collected automatically depending upon the technologies and services used on the website.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location derived from IP address
• Date and time of visits
• Website interactions
• Cookie or similar technology information

We may use this information to operate, secure, analyze, troubleshoot, and improve our website and services.

Our website may use cookies or similar technologies necessary for website functionality, security, analytics, payment processing, or other legitimate purposes.

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy practices.

Where required by applicable law, we will provide appropriate choices concerning non-essential cookies or tracking technologies.

Houston Luxury Rides may use website analytics, advertising, or measurement services to understand website traffic, measure advertising performance, and improve our marketing.

Depending upon the services enabled on our website, these providers may collect device, browser, IP-address, cookie, and website-interaction information.

If Houston Luxury Rides uses personal information for targeted advertising or other activities that create specific opt-out rights under applicable privacy law, we will provide the disclosures and choices required by applicable law.

Houston Luxury Rides does not disclose personal information unnecessarily.

We may disclose information when reasonably necessary to operate our business or provide requested transportation services, including to:

• Chauffeurs
• Dispatch personnel
• Transportation affiliates or subcontractors when necessary to fulfill a reservation
• Payment processors
• Banks and financial institutions
• Website hosting providers
• Technology providers
• Communications providers
• Accounting providers
• Insurance providers
• Attorneys and professional advisers
• Fraud-prevention providers
• Collection providers
• Government or regulatory authorities when legally required
• Law enforcement when disclosure is legally required or otherwise permitted by applicable law

We may also disclose information when reasonably necessary to protect the rights, safety, property, or legitimate interests of Houston Luxury Rides, our customers, chauffeurs, or others.

Payments may be processed through third-party payment processors such as Stripe.

When you submit payment information through a third-party payment service, your information may be provided directly to that payment provider and processed according to its own privacy practices and applicable agreements.

Houston Luxury Rides may receive transaction-related information necessary to confirm payment, maintain business records, process refunds, prevent fraud, and respond to payment disputes.

We do not sell customer trip information, pickup or drop-off addresses, telephone numbers, email addresses, or payment information to data brokers.

Certain disclosures to service providers or other parties necessary to provide services requested by customers are not intended to constitute a sale of personal information.

If our practices materially change in a manner that constitutes a “sale” of personal data under applicable law, we will update this Privacy Policy and provide any required notices or choices.

We may communicate with customers regarding our services where permitted by applicable law.

Marketing communications are separate from transactional communications concerning an active reservation.

You may request to stop receiving marketing emails or text messages through the opt-out mechanism provided with the communication or by contacting us.

Opting out of marketing does not prevent Houston Luxury Rides from sending communications reasonably necessary for an existing reservation, payment, safety matter, or customer-service request.

When you make a reservation or request transportation services, we may contact you regarding:

• Reservation confirmations
• Pickup instructions
• Chauffeur arrival
• Flight information
• Schedule changes
• Itinerary changes
• Payment matters
• Customer-service matters
• Lost property
• Safety issues
• Other matters directly related to your transportation service

These communications are necessary to provide the requested transportation service.

Transportation may be booked on behalf of another passenger by:

• Family members
• Friends
• Employers
• Executive assistants
• Corporate travel departments
• Hotels
• Travel agencies
• Event planners
• Transportation affiliates
• Other authorized individuals or organizations

In these circumstances, Houston Luxury Rides may receive personal information about a passenger from the individual or organization arranging the transportation.

We use this information for purposes reasonably related to providing the requested transportation service.

We may use third-party companies to assist with business operations.

These providers may perform functions such as:

• Payment processing
• Website hosting
• Email services
• Text-message services
• Reservation management
• Transportation dispatch
• Analytics
• Accounting
• Fraud prevention
• Insurance administration
• Customer support

These providers may receive personal information reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

Houston Luxury Rides retains personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise required or permitted by law.

Retention periods may depend upon:

• Nature of the information
• Reservation history
• Accounting requirements
• Tax requirements
• Insurance requirements
• Payment processing requirements
• Fraud-prevention needs
• Chargeback or payment-dispute periods
• Contractual requirements
• Legal obligations
• Potential or actual disputes

Certain reservation, transaction, and business records may therefore be retained after transportation services have been completed.

Houston Luxury Rides uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, electronic communication, payment system, database, or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive financial information through unsecured communication methods when a secure payment method is available.

Depending upon your state of residence and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

• Confirm whether we process your personal information
• Request access to personal information
• Correct inaccurate personal information
• Request deletion of certain personal information
• Obtain a copy of certain personal information
• Opt out of certain sales of personal information
• Opt out of certain targeted advertising
• Exercise other rights provided by applicable privacy law

These rights are subject to applicable exceptions and limitations.

For example, we may need to retain certain information to complete transactions, maintain required business records, prevent fraud, establish or defend legal claims, comply with legal obligations, or protect legal rights.

Texas residents may have rights under the Texas Data Privacy and Security Act (“TDPSA”) where that law applies.

Applicable rights may include:

• Confirming whether personal data is being processed
• Accessing personal data
• Correcting inaccuracies
• Requesting deletion
• Obtaining certain personal data in a portable format
• Opting out of certain targeted advertising
• Opting out of the sale of personal data
• Opting out of certain qualifying profiling activities

Houston Luxury Rides will process applicable privacy requests in accordance with applicable law.

Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law.

To submit an applicable privacy request, contact:

Email: info@houstonluxuryrides.com

Please include sufficient information for us to reasonably identify the information or account associated with your request.

We may need to verify your identity before fulfilling certain requests.

We will not discriminate against a consumer for exercising privacy rights provided by applicable law.

Where required by applicable law, if we decline a privacy request, you may request that we reconsider the decision by contacting:

Please identify the original privacy request and state that you are requesting an appeal.

We will process qualifying appeals according to applicable law and provide information concerning additional complaint options where legally required.

Our website and transportation-booking services are not directed toward children under 13.

We do not knowingly use our website to solicit personal information directly from children under 13.

Information concerning minor passengers may occasionally be provided by a parent, guardian, or other person arranging transportation. Such information will be used only as reasonably necessary to provide the requested transportation or for other lawful purposes.

Customers may provide information concerning accessibility needs, service animals, or other transportation accommodations.

We request that customers provide only information reasonably necessary for us to arrange the requested transportation.

Such information will be handled in accordance with applicable law and this Privacy Policy.

We may preserve, use, or disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to valid subpoenas, court orders, or legal process
• Respond to lawful government requests
• Investigate suspected fraud
• Protect against fraudulent or unauthorized transactions
• Enforce our agreements
• Protect our legal rights
• Protect the safety of passengers, chauffeurs, employees, or the public
• Establish, exercise, or defend legal claims

If Texas Luxury Rides LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction as permitted by applicable law.

Any successor handling personal information obtained through such a transaction will be subject to applicable privacy obligations.

Our website may contain links to third-party websites or services.

Houston Luxury Rides is not responsible for the privacy practices, content, or security of websites or services operated by third parties.

Customers should review the privacy policies of third-party services they choose to use.

Texas Luxury Rides LLC d/b/a Houston Luxury Rides may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

The current version will display its effective date.

Material changes will be handled in accordance with applicable law.

This Privacy Policy should be read together with the Houston Luxury Rides Terms & Conditions, Transportation Service Agreement, Cancellation Policy, and Payment Authorization.

The Terms & Conditions govern the contractual relationship concerning transportation services.

This Privacy Policy explains how personal information is collected, used, disclosed, and protected.

Questions or requests concerning this Privacy Policy may be directed to:

Email: info@houstonluxuryrides.com
Website: houstonluxuryrides.com

By submitting information through our website, requesting a quote, making a reservation, or completing payment, you acknowledge that your personal information will be handled as described in this Privacy Policy.